You can contact us by email here at contact@petdesign.fr, we will respond within 24 to 48 hours from Monday to Friday, 9:30 am to 6:30 pm, excluding weekends and public holidays.
We will get back to you within 24 to 48 hours, excluding weekends and holidays, where we will hear your message the next day. In case of no answer, you can also contact us by phone at 07 55 86 42 00.
ARTICLES
We invite you to contact our customer service within 24 hours of receiving your order. You will need to indicate your order number and provide proof (photos and videos) showing the damage.
We offer a 100% "satisfaction or money back" guarantee! If, for whatever reason, the product does not meet your expectations, you can return it to us within 14 days of receipt and we will refund you in full the price of the item as soon as it arrives at us. However, all returned products must be in perfect condition and the return shipping costs must be paid by you. Proof of postage should then be emailed to us as proof of delivery.
OTHER
You can contact us by email at: contact@petdesign.fr, via the contact form or even through our social networks
